Smart Cancun The Urban Oasis, Cancun - Reviews, Room Options & Prices 2025

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Key details

About the Hotel

Av Tulum 13-14, Ecumenical Chapel, 22, Cancun, Mexico

Smart Cancun The Urban Oasis, a 4-star hotel in Downtown Cancun on the Yucatán Peninsula, caters to business and leisure travelers with modern facilities and urban convenience.

Business-Ready Accommodations

Smart Cancun offers spacious rooms equipped with air conditioning, soundproof walls, and flat-screen TVs with cable channels. The Smart Plus rooms feature additional business amenities and elevated comfort levels.

Dining Venues

The hotel's Le Buffet restaurant serves continental breakfast with salad and cold cuts from 7:00 AM to 11:00 AM. The White Oh! garden terrace provides additional dining options.

Business & Leisure Facilities

Smart Cancun The Urban Oasis features a pool area with lounge atmosphere, fully equipped gym, and spa offering massage treatments. Six conference halls accommodate up to 500 people for business events.

Central Downtown Location

Located steps from banks, shopping malls, and currency exchange services in Downtown Cancun. Key attractions within walking distance include Casa de Cultura (0.5 miles), Mercado 28 (1 miles), and Las Palapas (0.5 miles).

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Standard Room

Max:

4 persons

35 m²

Bed options:

2 King Size Beds

Shower

Air conditioning

room details

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Guest Room

Max:

2 persons

35 m²

Bed options:

2 Double beds

Shower

Air conditioning

room details

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Guest Room

Max:

4 persons

35 m²

Bed options:

1 King Size Bed

Shower

Air conditioning

room details

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Price and Room Availability Calendar

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Getting around

A guide to all available transportation options

City Center

Cancun 1.4 mi

Airports

Isla Mujeres (ISJ) 10.8 mi

Cancun (CUN) 11.1 mi

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Wi-Fi

Free parking

Baggage storage

24-hour services

24-hour reception

24-hour security

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Baggage storage
Elevator
Currency exchange
Coffee shop
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness center

Services

Housekeeping
Laundry
Dry cleaning

Dining

Restaurant

Business

Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Outdoor swimming pool

Room features

Air conditioning
Tea and coffee facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Av Tulum 13-14, Ecumenical Chapel, 22, Cancun, Mexico

Map view

street view

Av Tulum 13-14, Ecumenical Chapel, 22, Cancun, Mexico

City landmarks

Market

Mercado 28

1.0 mi

77500

Palapas, Cancun

3400 ft

Square

Las Palapas

4000 ft

Church

Cristo Rey Church

3500 ft

Stadiums

Beto Avila Stadium

1.4 mi

Cnr Avs Bonampak & Sayil Bullring SM 4A Lote 1

Plaza de Toros Cancun

2300 ft

Avenida Yaxchilan SM

Casa de Cultura Cancun

2500 ft

Avenida Tulum

Tulum Avenue

1.1 mi

Av. Bonampak

Malecon Tajamar

4900 ft

Night club

Grand Mambocafe

2300 ft

Store

Superama Bonampak

2400 ft

Sam's Club Cancun

2400 ft

Airport

Ka'Yok' Planetario de Cancun

1.1 mi

Store

Costco

4500 ft

Carr. Cancún - Tulum 5

Palacio Municipal

2300 ft

Night club

Vintage House Cancun

2200 ft

Calle Fuego #2

Amigos de Sian Ka'an

2200 ft

Church

La Puerta del Cielo

2200 ft

Arte Garden

2300 ft

Mall

Malecon Americas Cancun

3900 ft

Events

B2B Center Cancun

2600 ft

Luum Pakul

2800 ft

Avenida Puertos 32

Catedral de la Santisima Trinidad

1.1 mi

Night club

Distrito Cavana

3300 ft

Kukulkan

4200 ft

Carretera Fed Cancun Chetumal

El Toh

4300 ft

Parks

Urbano Kabah Park

1.7 mi

Shopping Area

Puerto Cancun Marina Town Center

1.5 mi

Nearby

Arrecifes

700 ft

9 Av Coba

Ceviche Square

1100 ft

Restaurants

La Dolce Vita downtown

1800 ft

Avenida Coba 87 SM 3 downtown

Piola

300 ft

Av. Tulum 83

Rolandi's Pizzeria

1100 ft

Avenida Coba 12

Flor de Lis

1100 ft

Av Tulum Mza. 3 Smza. 15-A

Rino's Pizza Time

2100 ft

Av. Bonampak

Kizushi

700 ft

Av. Tulum Local 5 esquina Calle Pecari

Ocean View Blue Bar

1900 ft

Boulevard Kukulcan Km 9.5 Zona Hotelera. Plaza Forum Segundo Piso

Mojito. Latin Bar & Bistro

1900 ft

Blvd. Kukulkan Km 9.5

Carne asada

1900 ft

Kukulcan Ave. km 8.5

Reviews and Ratings

Feedback from previous guests about their experience.

66%

enjoyed the hotel and would happily stay again

6.6/10

Nice

Rooms

5.8

Location

7.2

Service

5.8

Dining

6.6

Riley

United Kingdom, March 2025

7.0/10

I had a mixed experience at Smart Cancun The Urban Oasis. While the lobby and pool areas were nice, the rooms showed signs of wear and tear that were disappointing. However, the location was convenient, and the staff were friendly when approached. ☀️

Rooms

5.0

The room was a good size but had issues like noise and maintenance problems. The air conditioning was loud, and there were multiple problems with the shower flooding and the TV not working.

Service

5.0

While some staff members were friendly, others seemed poorly trained. I had a frustrating experience when the front desk was not attentive to my concerns.

Location

5.0

The hotel is well-placed on a main avenue in downtown Cancun, close to local eateries and shops, which I really appreciated.

Dining

5.0

I enjoyed the cappuccinos at the coffee shop, but the restaurants often closed during midday, which was a bit inconvenient. Breakfast options were varied, though the dining area felt like it needed attention.

Facilities

5.0

The pool area was pleasant and the public spaces stylish, but there were issues with the elevators and general maintenance that need improvement.

Jackson

United Kingdom, March 2025

6.4/10

While the pool area at Smart Cancun The Urban Oasis was gorgeous and the staff there were friendly, my overall experience was marred by significant issues. The elevators were frequently out of order, leading to frustrating check-ins and long waits. Additionally, there were maintenance problems in the room that affected my comfort. I appreciated the spread at breakfast, but the service left much to be desired, overshadowing the positives.

Rooms

5.0

My room was spacious, but the maintenance was lacking. There was a persistent mold smell, and the air conditioning was incredibly loud, making it hard to relax. I also faced issues with noise from the elevator and the restroom not having adequate drying facilities, which detracted from the experience.

Service

5.0

The front desk service was disappointing. I encountered indifference to my concerns, particularly regarding the lack of elevator access to my room. It felt like my requests were not taken seriously, and this lack of attentiveness was frustrating, especially when I had specific needs during my stay.

Location

7.0

The location was convenient as it was close to downtown Cancun and easily accessible to public transport. I appreciated being near the main ADO bus station, which was perfect for my trips around Yucatan.

Dining

6.0

Breakfast at the hotel offered a good variety, including fresh fruits and pastries. The staff was, unfortunately, often dismissive, but I enjoyed the food while it was available. The coffee shop was a lovely touch, providing a cozy atmosphere to enjoy my mornings.

Facilities

5.0

The hotel had some nice amenities like a clean pool and housekeeping services that maintained the place, but overall, the facilities seemed outdated and in need of repairs. The lifts were a major issue, leading to a frustrating stay.

Lily

United Kingdom, February 2025

6.6/10

I had a pleasant experience at Smart Cancun The Urban Oasis, with the standout feature being the dedication of the staff, who genuinely made me feel valued. The large pool area was a good retreat, although I found the room to be somewhat outdated. Overall, it was a good stay, especially considering the central location and accessibility to local attractions.

Rooms

6.0

The room was clean, though a bit outdated with thin bed sheets. I appreciated the size but hoped for better WiFi connectivity and soundproofing.

Service

6.0

The staff members at the front desk were friendly and accommodating. but some could use more training in customer service, as there were a few misunderstandings during my stay.

Location

8.0

The location is fantastic, right in downtown Cancun, making it easy to walk to various restaurants and shops. I found it very convenient to access transport options nearby.

Dining

7.0

Breakfast was decent, and I especially enjoyed the fresh orange juice. it was a nice start to my day.

Facilities

7.0

The pool area was beautiful and enjoyable, but it closed earlier than I'd have liked. The overall ambiance of the facilities was lovely.

Jonathan

United Kingdom, October 2024

6.0/10

I had a decent week at Smart Cancun The Urban Oasis. The location was fantastic, right between the hotel zone and downtown, making it easy to explore. The room was large and clean, but I did notice that some things felt a bit outdated. The service from the staff was mostly friendly, although some aspects could use improvement, particularly with reception. It was generally good for the price, especially if you're not looking for a luxury all-inclusive experience.

Rooms

6.0

The room was spacious and cleaned daily, but the decor felt a bit tired and the air conditioning was quite loud.

Service

5.0

Most staff were friendly, especially in public areas, but the reception service could be hit or miss, with some staff seeming overwhelmed.

Location

8.0

The location was perfect, close to supermarkets and with easy access to buses for the hotel beaches, making everything very convenient.

Dining

7.0

Breakfast was impressive with a wide variety catering to both local and international tastes. The orange juice was particularly great.

Facilities

6.0

The pool area was beautiful and well-maintained, though the elevators experienced some issues during my stay.

Paul

United Kingdom, October 2024

7.4/10

I had a good stay at Smart Cancun, thanks to the friendly staff and great facilities like the pool and coffee shop. However, there were some drawbacks, including maintenance issues with the air conditioning and a strange odor from the pipes. Overall, the experience was comfortable and met my expectations for a downtown hotel.

Rooms

7.0

My room was spacious and had a balcony, which was a nice touch. However, the air conditioning was quite loud, and there was a lingering smell from the pipes. I also had issues with the safe which had a dead battery when I arrived.

Service

8.0

The service was generally good, with friendly staff always willing to help out. However, some maintenance requests took longer than expected to be addressed, which was a bit frustrating.

Location

8.0

The hotel is well-located near downtown Cancun, making it easy to explore local attractions. It’s also close to a bus station for trips to the beach. However, the immediate area around the hotel wasn't particularly appealing.

Dining

8.0

I enjoyed the food at the restaurant, and the coffee shop was a great 24-hour option that didn’t break the bank. The pool bar also offered affordable cocktails which I appreciated.

Facilities

9.0

The pool area was fantastic and felt like a true oasis away from the city. I really liked having access to jacuzzis and the spacious pool, perfect for relaxation after a busy day out.